Support Engineer


As a Support Engineer at Kissi, you will play a crucial role in representing our clients' brands by providing knowledgeable and brand-aligned assistance to their customers. You will be responsible for offering multichannel support, building customer communities, and delivering technical support services that enhance the overall customer experience.


  • Explore and implement various support channels, including phone, video, in-app, chat, email, and chatbots, to cater to diverse customer preferences.
  • Assist in building and nurturing a thriving customer community platform for shared insights and mutual support.
  • Provide phone support for direct assistance, fostering a personal connection.
  • Offer video support services to add a human touch to technical solutions.
  • Seamlessly integrate in-app assistance to provide context-aware help where users need it the most.
  • Deliver real-time chat and email support services for instant issue resolution and effective communication.
  • Explore the benefits of AI-driven chatbots for efficient issue resolution and 24/7 customer support.
  • Build a comprehensive knowledge base to empower customers with self-help resources and reduce support ticket volumes.
  • Prioritize delivering a consistently positive experience for customers.
  • Adapt support services to the changing needs of clients' businesses and customer bases.
  • Leverage data analytics to gain insights into customer interactions, allowing continuous improvement of support services.
  • Train and equip dedicated teams to handle specific products or services, ensuring in-depth knowledge for effective support.


  • Bachelor's degree in a relevant field.
  • Proven experience in technical support or related roles.
  • Strong communication and interpersonal skills.
  • Ability to adapt to new technologies and tools.


  • Experience in implementing and managing automated support solutions.

Tell us about your project and let's start this exciting journey together.

Our offices

  • San Francisco
    1390 Market Street
    San Francisco CA, 94102
  • Accra
    Atlantic Tower, Liberation Rd
    Accra, Greater Accra, Ghana